Terms & Conditions Page

Hobart Florist Shop Terms & Conditions Page

We offer an exclusive same day flower delivery service to Hobart, and all it’s suburbs. We can send flowers other parts of Tasmania, however if this is the case, we would prefer that you called. Local deliveries can be done by calling, or by ordering online, safely, and easily.

Delivery Times & Couriers

Whilst we offer a same day delivery service, it’s impossible to guarantee delivery times. This is due to influences out of our control like the weather, traffic, busy times of the year like Mother’s & Valentine’s Day. All orders through us incur a $12 courier fee. We really need to pass that onto you, it’s a lot of money for us, and courier are just so expensive. Our couriers actually charge more than $12 to us but we subsidise some of that cost to make it cheaper for you to order.

If the order is out of our regular $12 delivery area, we will cover the cost of the extra delivery. There is one caveat here, and that is if your order through us to go to a fairly remote rural town outside of Hobart, if this is the case we may ask you for slightly more than the standard $12.

If the flowers you order are for a business the delivery will generally be made within business hours, that is, before 5pm.

If the flower order is going to a home address, whilst we will do our best to get it there ASAP, it may be delivered as late as 7pm the day you wanted it there. This is more relevant in busy time like either at Christmas, Valentine’s Day, and Mother’s Day.

You must be over 18 years old to order from our either our desktop or mobile websites and we don’t deliver flowers to PO Boxes – for obvious reasons!

Flower Care

Once the flowers have been delivered, they then become the responsibility of the recipient to look after them. Best tips for flower care include: Change water every 2 days & keep out of cold, or direct sunlight.

Opening Times & Ordering

We are open for online order 24 hours a day, 7 days a week. However, if you want to speak with someone about flowers, or to order them, you can call us Monday to Saturday. Click here to see our business hours.

We do not allow alcohol to be purchased without buying flowers to accompany it. If you order flowers with alcohol, the recipient of the flower may get asked for I.D.

Getting The Delivery Information Right

While we do offer a same day flower delivery service to Hobart, there are a few exceptions that are out of our control. For example if you enter the wrong address into the order, the order is for an apartment block and there is both nobody home and nowhere safe to leave the flowers, and lastly the recipient isn’t home, and the contact number you provided in incorrect. If the delivery address is a home, and it’s deemed unsafe to enter the premises, like there is a big scary dog, we will not deliver. Instead the flowers will be redirected back to shop for the recipient to pick up.

Once you have placed your flower order, online that is, you will receive an order confirmation. If, at that point, you notice an error with the order, please call us immediately to fix the issue. If the error is left more than one hour it will be too late to change.

Ways To Pay

You can pay using American Express, VISA, MasterCard, and PayPal. We charge a very small fee for using credit cards and PayPal. Our fees are clearly visible on the checkout page. PayPal is a great way to pay also, and nowadays, you don’t need an account to pay, just use your regular credit card.

Flower substitutions are always tricky. We try not to, but from time to time, mainly due to passing seasons, we may need to substitute flowers. Generally, the images your see on our website are a guide, we do try to stick to what you see, but it’s just not always possible. If we need to substitute a flowers it will be a flower that is similar, but not less in value. We will never substitute a rose for another flower, though we may need to change the colour from time to time.

Add On Products & Flower Substitutions

You cannot buy any of our extra products like balloons, chocolates, and teddy bears without first adding a flower product to your shopping cart.

If you order flowers for a friend and, for some reason, you are not fully satisfied with the product, you must take a photo of the flowers within 12 hours of the delivery, and get it to us. Then you must contact us to discuss the issue. At this point we will work out together the best approach that works for all of us.
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